Shipping policy

DELIVERY OF THE PRODUCTS

Please note that timescales for delivery and delivery charges may vary depending on the availability of the products and your address. Please note we are unable to deliver outside of UK mainland. Unfortunately orders for delivery overseas cannot be placed online. Delivery charges will be confirmed during the checkout process if you order online or prior to your order being processed if you place a telephone order.

Our couriers normally deliver Monday to Friday, between 8.30am and 5.30pm. If you are not there and have not provided us with alternative delivery instructions when placing your order the driver will leave a note to inform you that delivery has been attempted and the products have been returned to the depot. If the products are returned to the depot, you will need to make arrangements with our couriers for a second delivery attempt. If you are not there for a second time we reserve the right to have the products returned to us and, in the event you contact us to request us to attempt delivery another time, to charge you additional delivery costs. Orders places before 2pm are dispatched on a next working day service, although we cannot guarantee next day delivery. Delivery times are usually 2-4 days from the date the order has been placed (excluding weekends and bank holidays). At busy periods, delivery may take longer.


If we are not able to deliver the whole of the order at one time due to operational reasons or shortage of stock, we will deliver the order in instalments. We will not charge you extra delivery costs for this and you will be notified.


Delivery of an order shall be completed when we deliver the products to the address you gave us and the products will be your responsibility from that time.


You own the products once we have received payment in full and they have been delivered to you.

 

CLICK & COLLECT TERMS & CONDITIONS

Orders are available to pick up next working day

Orders placed at the weekends or on bank holidays can be collected next working day between 10am and 5pm. Orders must be collected within 3 working days.

To collect your order, please show your order confirmation to shop staff.