Refund policy

RETURN OF DAMAGED OR MIS-DESCRIBED ITEMS

When your items are delivered please check the Order carefully to ensure it is complete and no items are damaged. In the event that your Order is visibly damaged, do not accept the order and please return to the courier.

If you have accepted the Product(s) and subsequently discover that they are damaged / misdescribed or items are missing, you may be entitled to a refund, price reduction or replacement. Where a replacement is not possible e.g. because the item is no longer available then a refund will be offered.

Please note that for our third party courier company to accept liability for damage caused in transit we must inform them of any damage within 24 hours of delivery. Therefore, you should inform us as soon as possible following delivery of the Product(s). Any claims made after this time but within 5 days will be subject to our discretion and thereafter any such claims may be considered unreasonable.

If you have any problems with your purchase, we can offer help and assistance. Please contact us by emailing us or calling between 8.30am and 5pm (GMT), Monday to Friday (excluding bank holidays).

Your rights under UK or your national consumer legislation are not affected.

 

YOUR CANCELLATION RIGHTS

You may cancel the Order, for whatever reason, from the moment you place the Order until 14 working days after the date you receive the Products from us, provided of course none of the Products have been opened or damaged.

If you wish to cancel the contract please e-mail us at info@biddendenvineyards.co.uk or write to us at Gribble Bridge Lane, Biddenden, Ashford, TN27 8DF.

Please note that if you choose to cancel the Order in accordance with clause 9.1 and the Products have already been dispatched to you, we will not be able to cancel your Order until the Products have been returned to us or collected by our courier and we have had an opportunity to inspect the returned Products. Please note that the return of the Products will be at your cost.

Once an order has been cancelled we will confirm this in writing to you and promptly provide you with a refund of the Products.